Housekeeping App guide

Maintenance Tickets, Planned Work and Public Areas

Raise a maintenance ticket in one tap, schedule preventive maintenance, run QR-scanned public area rounds and log lost and found.

Reporting a fault

When an attendant finds the AC not cooling, one tap inside the room raises a ticket, with a photo attached. Engineering takes it on, fixes it and marks it done. Housekeeping then rechecks before it closes.

The ticket moves open, assigned, being worked on, fixed, rechecked, closed, and every step appears in the room history.

Planned maintenance

The system creates these jobs when the day opens, so nobody has to remember them:

Pest control, window cleaning and deep cleaning.
AC servicing, descaling and drain cleaning.
Mattress rotation, grout work, curtain washing and carpet shampoo.

Each can run daily, weekly, monthly, quarterly, seasonally or every set number of days. A schedule creates either an engineering job or a housekeeping visit, for a room or an area.

Public areas on a timer

Lobby, corridors, lifts, public washrooms, restaurant, parking and gym each have a cleaning interval in minutes and a code fixed to the wall. One scan starts the round and another ends it. The board shows when each was last cleaned, when it is next due and any rounds missed.

Lost property and guest damage

Lost and found keeps a full chain of custody:

Where and by whom it was found, with a photo.
Where it is stored and how the guest was contacted.
Couriered with a reference, or handed back against a signed acknowledgement.
Or, once the holding period ends, disposed of with manager approval.

Guest damage gets its own ticket with a photo, the broken item and its cost.

Other Housekeeping App guides

Housekeeping Software Built in Nine StagesHousekeeping software that shares one database with your front office, from a full room history to forecasts of how long every clean will take. A Full History for Every Hotel RoomSee a complete room history log in order: who went in, what they saw, pauses, inspections, faults and guest requests, all with names and times. Checkout, Stay-Over, Turndown and Deep Clean RulesSet housekeeping cleaning types with checklists, and let rules choose each morning which clean every room needs and record the reason. Housekeeping Mobile App That Works OfflineA housekeeping mobile app with one tap per step, live room status, offline working and attendant screens in Hindi and other floor languages. Room Inspection With Scores and a Pass MarkA room inspection checklist scored line by line, with a pass mark and critical items, so only a supervisor can mark a hotel room ready. Daily Housekeeping Plan, Shift Handover and ReportThe night audit opens the housekeeping day; plan staffing from bookings, hand over each shift in writing and close with a daily housekeeping report. Fair Auto-Assignment of Housekeeping RoomsAssign housekeeping rooms by credits and priority, automatically or by hand, matching suites to trained staff and keeping VIPs away from trainees. Guest Requests With Deadlines, DND and WebhooksTrack hotel guest requests like towels or DND against a deadline, escalate overdue ones, remember preferences and notify other systems by webhook. Housekeeping Floor Map and Daily DashboardSee a live housekeeping floor map by room status, the whole day on one dashboard, stored daily KPIs and group benchmarking with exception flags. Minibar, Linen Tracking and Cost per CleanTrack minibar refills and charges, linen sent to and from the laundry, and the true cost per clean built up from what each room used. Forecast Room Ready Times and Get Hourly SuggestionsForecast when each room will be ready using past cleaning times, spot arrivals at risk, plan store reorders and get an hourly suggestion to act on. Housekeeping Staff Performance and Repeat FailuresTrack housekeeping staff performance with inspection scores by attendant and area over time, so training targets the exact line that keeps failing.