Security & Administration guide

Support Access Only When You Allow It

Our support team cannot open your hotel's data unless you grant access for a set time, and every support visit is logged for you to review.

With most software you simply trust that the vendor's support login behaves. With Oristelo you do not have to; access is something you hand out and take back.

How it works

Your administrator lets in one named support person, for a chosen number of hours, stating why.
Before that, they see only your account name and subscription, nothing inside.
Their visit is recorded as a session, opened and closed with a log entry.
Anything they do is recorded under their own name, never yours.
They sign out themselves, or the window closes on its own.

What you can check later

You see every visit: who came in, when, for how long and the reason.

Good to know

A hotel login can never turn into a support login by any path. They are two separate kinds of account, and the test suite confirms it.

Other Security & Administration guides

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