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Security & Administration guide

Guest and Report Emails in Your Hotel's Name

Hotel email sending for confirmations, invoices, payment links and reports, from a verified domain in your name, with replies going to a real person.

Your guests, suppliers and managers get the right email at the right time, in your hotel's name, from a verified sending domain.

What gets sent

How it works

Emails wait in a database queue until a timer dispatches them. A restart never loses one, and a retry never sends it twice. The queue appears on the operations log alongside everything else.

Do replies reach anyone?

Yes. Each hotel's desk has one shared mailbox, and any team member can use their own. A guest who hits reply always reaches someone who reads it.

What is never sent

Marketing to anyone who opted out. Do-not-email cannot be overridden, and Hotel CRM campaigns show how many people were held back.

Other Security & Administration guides

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