Security & Administration guide

A Full Audit Trail of Every Change

A hotel audit trail recording who changed what, when, from which login, IP address and device, readable by your hotel on one page.

Your team can do a lot: fix an audited booking, waive a small balance, accept more guests than a room takes. You can allow that safely because every such action is recorded.

What each entry holds

Who logged in, and in what role
Their IP and their device
The time
The old value and the new one
The reason, wherever one was asked for

Each entry shows on the record's own history and on the operations log.

Why it can be trusted

The log only grows. No screen can alter or remove an entry, and the app's database account lacks any permission to do so.

Who reads it

Your hotel, on the operations log.
Our support team, when you ask what happened.
Your auditor, who usually requests it last yet receives it first.

Other Security & Administration guides

One Database for Rooms, F&B, CRM and AccountsSingle-database hotel software gives you one guest, one folio and one ledger across every module, so the PMS and POS never need reconciling. Hotel ID Login and Data IsolationStaff sign in with a hotel ID, email and password, and database-level row security decides exactly which property's data each login can see. User Roles and Permissions Down to the ButtonHotel user roles and permissions for reception, housekeeping, back office and managers, with fine-grained rights per login enforced in the database. Multi-Property Management for Hotel GroupsMulti-property hotel software that keeps each hotel's day and rates separate while your group shares one guest list, one CRS and combined numbers. Support Access Only When You Allow ItOur support team cannot open your hotel's data unless you grant access for a set time, and every support visit is logged for you to review. Built-In Help Manual on Every ScreenA built-in hotel software help manual of 124 topics, one keypress away on any screen and filtered to your modules and each person's role. Clear Messages When the System Says NoEvery hotel software error message is a plain sentence your desk can act on, with a help page to match, and only money is refused outright. New Hotel Setup Wizard and Go-Live ChecklistA new hotel setup wizard that gets your property selling in an afternoon, with a readiness checklist and an onboarding board to track go-live. Module Subscriptions and Account BillingModule subscriptions are switched per account and take effect at once; screens, rights and help all follow, and a suspended account is locked out. Guest and Report Emails in Your Hotel's NameHotel email sending for confirmations, invoices, payment links and reports, from a verified domain in your name, with replies going to a real person. Hotel Data Security and BackupsHotel data security built into the database: row-level isolation, an encrypted key vault, separate sessions per app and a backup before every change.