Security & Administration guide

Clear Messages When the System Says No

Every hotel software error message is a plain sentence your desk can act on, with a help page to match, and only money is refused outright.

When something cannot go through, staff see a plain sentence and a next step.

For example: "Folio HTL-FA000080 still owes 142. Clear it, or move it onto a company or agent account, before check-out."

A help page carries that exact title.

What gets refused

Only money matters. Nobody can:

Alter an invoice once issued
Post into a closed month
Delete a payment
Post a charge that cannot be recovered

What gets asked instead

Anything else is a question rather than a hard stop: guests above a room's capacity, a smaller room, a price under the floor rate, blocking a room someone is staying in. The screen describes the situation, asks once, and notes who agreed.

Same words everywhere

Messages are composed in the database, right where each rule lives, so your desk, booking page and OTA Channel Manager show identical wording. No stack traces, no "something went wrong".

A help page for each one

Each message has a topic covering its meaning, its cause and your next step. The public help search scans full page text, so pasting the message brings up its page.

Other Security & Administration guides

One Database for Rooms, F&B, CRM and AccountsSingle-database hotel software gives you one guest, one folio and one ledger across every module, so the PMS and POS never need reconciling. Hotel ID Login and Data IsolationStaff sign in with a hotel ID, email and password, and database-level row security decides exactly which property's data each login can see. User Roles and Permissions Down to the ButtonHotel user roles and permissions for reception, housekeeping, back office and managers, with fine-grained rights per login enforced in the database. Multi-Property Management for Hotel GroupsMulti-property hotel software that keeps each hotel's day and rates separate while your group shares one guest list, one CRS and combined numbers. Support Access Only When You Allow ItOur support team cannot open your hotel's data unless you grant access for a set time, and every support visit is logged for you to review. Built-In Help Manual on Every ScreenA built-in hotel software help manual of 124 topics, one keypress away on any screen and filtered to your modules and each person's role. A Full Audit Trail of Every ChangeA hotel audit trail recording who changed what, when, from which login, IP address and device, readable by your hotel on one page. New Hotel Setup Wizard and Go-Live ChecklistA new hotel setup wizard that gets your property selling in an afternoon, with a readiness checklist and an onboarding board to track go-live. Module Subscriptions and Account BillingModule subscriptions are switched per account and take effect at once; screens, rights and help all follow, and a suspended account is locked out. Guest and Report Emails in Your Hotel's NameHotel email sending for confirmations, invoices, payment links and reports, from a verified domain in your name, with replies going to a real person. Hotel Data Security and BackupsHotel data security built into the database: row-level isolation, an encrypted key vault, separate sessions per app and a backup before every change.