OTA Channel Manager guide

A Two-Way OTA Channel Manager Built Into Your PMS

A two-way OTA channel manager inside your PMS: prices, availability and stay rules are pushed out, reservations flow in, and every call is logged.

You do not need a separate channel manager subscription or a second login. The OTA Channel Manager runs on the same database as your front office, so rooms and prices mean the same thing everywhere.

Why it matters

Set a rate on your card and that exact rate goes to the OTAs. When an OTA sends a booking, it is on your chart before the channel even gets its reply.

What goes out

Rates for each plan and occupancy, as soon as you change them.
Free rooms per type, per night, after your house hold-back and plus your overbooking allowance.
Restrictions in each channel's own terms: stop-sell, minimum stay, CTA and CTD.
Room blocks, closed dates and cancellations, each pushed within the minute.

What comes in

New bookings, applied straight away: the guest is found or created, a room is assigned if one is free, the channel's price and tax are kept, and the OTA is set as payer when it took the money.
Modifications, applied to the original stay rather than creating a duplicate.
Cancellations, which cancel the stay and release its room for sale.

Which channels?

The AxisRooms connection brings in bookings from Booking.com, Agoda, Go-MMT, Expedia, Desiya and Cleartrip, and returns your rates, availability and rules, with each push acknowledged. Plan mapping on the OTA end is completed for each hotel together with the partner's team.

Other OTA Channel Manager guides

OTA Bookings Land on Your Chart InstantlyOTA booking import that puts each reservation on your chart in the same request, with guest details, room, price, tax and payer filled in. Rates, Availability and Restrictions Pushed in Real TimeReal-time ARI push to your OTAs: rates, availability and restrictions are sent within a minute of any change, with every reply stored. Know When Your Channel Sync Has StoppedChannel push queue alerts show queued, sent and failed updates with error text, so a stalled OTA sync shows up on screen instead of going silent. A Full Log of Every OTA Sync CallA channel sync audit log of every push and incoming call, with request and response bodies, so any OTA dispute is settled from the record. Billing OTA Bookings: Who Pays and Who Is InvoicedOTA prepaid booking billing that shows who holds the money, invoices the guest not the OTA, and records commission only when the channel states it. Handling OTA Overbooking Without PanicOTA overbooking handling with a per-type allowance; a booking that lands in a full type waits on your chart as a card your desk can move. Encrypted Storage for Your Channel CredentialsA channel credentials vault keeps your OTA connection keys encrypted, out of the app's reach, with a history kept across every key change. AxisRooms Channel ConnectorThe AxisRooms channel connector syncs rates, inventory and restrictions out and brings bookings in from six OTAs, with every push acknowledged.