OTA Channel Manager guide

Handling OTA Overbooking Without Panic

OTA overbooking handling with a per-type allowance; a booking that lands in a full type waits on your chart as a card your desk can move.

On a busy night, the last couple of bookings can cross on their way in, whatever any channel manager promises. Instead of pretending that never happens, you get a clear way to deal with it.

Set an allowance

For each room type, decide how many rooms beyond your count the channels may sell. A small property might keep it at zero; a busy city property confident about no-shows might allow two or three.

What happens to a booking in a full type?

Guest, price and payer are all recorded, but no room is assigned. It shows as a card in that type's lane on your chart, and it also appears among arrivals and reservations. Nothing is hidden.

What can your desk do?

Drag it into a room freed by a cancellation.
Upgrade it by a category if nothing frees up.
On the day, move the guest to a sister hotel through Central Reservations (CRS).

Each option is a single action, recorded with the name of the person who took it.

Other OTA Channel Manager guides

A Two-Way OTA Channel Manager Built Into Your PMSA two-way OTA channel manager inside your PMS: prices, availability and stay rules are pushed out, reservations flow in, and every call is logged. OTA Bookings Land on Your Chart InstantlyOTA booking import that puts each reservation on your chart in the same request, with guest details, room, price, tax and payer filled in. Rates, Availability and Restrictions Pushed in Real TimeReal-time ARI push to your OTAs: rates, availability and restrictions are sent within a minute of any change, with every reply stored. Know When Your Channel Sync Has StoppedChannel push queue alerts show queued, sent and failed updates with error text, so a stalled OTA sync shows up on screen instead of going silent. A Full Log of Every OTA Sync CallA channel sync audit log of every push and incoming call, with request and response bodies, so any OTA dispute is settled from the record. Billing OTA Bookings: Who Pays and Who Is InvoicedOTA prepaid booking billing that shows who holds the money, invoices the guest not the OTA, and records commission only when the channel states it. Encrypted Storage for Your Channel CredentialsA channel credentials vault keeps your OTA connection keys encrypted, out of the app's reach, with a history kept across every key change. AxisRooms Channel ConnectorThe AxisRooms channel connector syncs rates, inventory and restrictions out and brings bookings in from six OTAs, with every push acknowledged.