Billing OTA Bookings: Who Pays and Who Is Invoiced

OTA prepaid booking billing that shows who holds the money, invoices the guest not the OTA, and records commission only when the channel states it.

For every channel booking, your desk sees instantly who holds the money, what you will receive and whose name goes on the invoice. That stops double charging and wrongly addressed bills.

Where is the guest's payment?

The channel tells you whether it collected payment or the guest will pay at the hotel.

• Prepaid: once the guest checks in, the bill is transferred to the OTA as payer. The card shows what was paid, nothing owed by the guest, and what the OTA still owes.
• Pay at hotel: it is a normal guest bill.

Whose name is on the invoice?

The guest who stayed. The OTA pays the bill but is never named as its recipient.

What about commission?

• If the channel states its commission, checkout records it as an allowance, so the OTA account already shows the true amount owed.
• If it does not, the commission is recorded as unknown, not zero. When the settlement statement arrives, it is filled in booking by booking.

And the tax?

The channel states that too. A tax of zero means GST is already inside the price, so we post the night at whatever base produces the channel's total.