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Hotel Accounting guide

Payment Gateway and OTA Payout Reconciliation

Reconcile gateway payouts and OTA remittances booking by booking, so card fees, OTA commission and the GST on it are posted, not lost.

You stop losing fees and commissions in the bank statement. Take a ₹10,000 card payment made on your booking page: 48 hours on, the gateway credits ₹9,764. Or an OTA collects ₹8,400 at booking, then 21 days later remits ₹6,720 for a fortnight covering forty bookings. Without reading these statements, the ₹10,000 stayed on the card receivable and the fee went unrecorded.

Gateway payouts

Every payout is paired with the guest payments inside it. The gap is the gateway fee plus GST on it, posted to the gateway's control account. A payout that matches nothing appears as a line on screen for you to resolve.

OTA statements

You import the OTA's statement and it is checked row by row: gross, commission, tax on commission and net per booking. Each row is matched to the invoices on that OTA's account. You get an exception, with the booking number, when:

Feeding your forecast

Expected gateway payouts this week and OTA dues for the fortnight both show under incoming cash in your cash position.

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