Front Office PMS guide

Undo Front Desk Mistakes Before the Day Closes

Undo the desk's actions on a booking until the night audit runs, restore cancelled bookings, and let an admin reopen a zero-balance bill.

Everyone hits the wrong button sometimes. Instead of calling a manager and issuing a credit note to fix it, your team now has three ways back, and each one records who used it.

Undo the day's actions

The booking card lists today's actions on that booking, latest first, and the most recent one has an Undo button. Tap it, choose a reason, and the system reverses everything that action did: status, room, nights billed, bill closed, transfer raised. Undos run in reverse order, latest first. When the audit has run for that day, the action is part of your books and is fixed going forward instead.

Restore a cancelled booking

Cancelled bookings drop off the chart. Search for one and use Put it back to restore it as expected, in house or departed, based on its dates. For an in-house guest the bill reopens and any nights the audit skipped are posted. Desk staff can do this until the audit has closed one of the stay's nights; after that, only the administrator can, and the who, where and why are recorded.

Reopen a zero-balance bill

Picture a retention charge posted against a refunded night, leaving the bill closed at zero. Void, refund and close all existed, but none could be reached because a bill closed with nothing owing had no way back in. Your administrator can now reopen it with a written reason, void the charge with its tax, refund the guest and close it again. Bills in credit stay open until the refund has gone out.

What is logged

Each step records the login, user, time, computer address and browser, both on the booking history and in your property's log. You always know when an action happened and who took it.

Other Front Office PMS guides

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