Front Office PMS guide

Bill Discounts With Reasons, Limits and Approvals

Give a discount on the whole bill, room, food or one line, reduce the GST with it, record a reason and name, and need a manager above your limit.

If a reduction cannot be recorded properly, it gets recorded as something else: a till shortage, a fake payment or the void of a correct charge. Your F&B Point of Sale has always had proper discounts, and the room folio now has them too.

Discounting the bill

Target a single line, the room, food and beverage, the entire bill, or all other charges. Enter a percentage or rupees and pick a reason from your list. You can approve it yourself up to your property's limit; above that, a manager must. It posts as an allowance for each tax slab, carrying the reason and name on each line and in the booking history.

The GST is reduced as well. When a discount appears on the invoice before issue, it lowers the value of supply, and your return reports whatever the invoice showed. The slab on the room stays as it was. Lowering the price of future nights counts as a rate change rather than a discount; the tab points this out.

Waiving at check-out

A guest owes ₹150 and is ready to leave. Up to your property's ceiling, ₹500 by default, your desk can waive it during check-out as an allowance, giving a reason, against the guest's name; above that, a manager steps in. Tax is untouched, because goodwill given after the supply is a cost to your hotel. If the bill is in credit instead, the same click asks whether to keep or refund it.

You set the limits

Both limits sit in your property details and are set by the account administrator: how many rupees the desk can waive and what share of a bill it can discount. Want a manager for every rupee? Leave both at zero; it is a setting, not a release.

Other Front Office PMS guides

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