Hotel CRM guide

Complete Guest History on One Timeline

Every guest interaction in date order — stays, invoices, complaints, phone calls, messages and meetings — on a single page.

If a call is not logged, it might as well not have happened. So every contact between your hotel and a person becomes an entry with a time, a type and its author, and the timeline lists them in order next to what the PMS already knows.

What you see

Each stay, with its bill and any amount due.
Complaints and requests raised during stays, from housekeeping's records.
Calls, notes and meetings logged by your sales team.
Messages sent, and whether they were delivered.
Enquiries, both won and lost.

Why it matters

When a guest who has stayed eleven times rings, your desk already knows their spend, the problem on the last visit and who handled it, before the conversation gets going.

Other Hotel CRM guides

Hotel CRM Built on Your Front Office DataHotel CRM software that reads the guest, company and agent records your front office already keeps, with no import and no double entry. Guest, Corporate and Travel Agent ProfilesKeep corporate profiles with branch-wise GSTIN and billing terms, travel agent commission, and one guest history across every hotel. Hotel Sales Pipeline for Enquiries and LeadsTrack hotel enquiries on a sales pipeline board by stage and value, and close each lead only by recording whether it was won or lost. Guest Lifetime Value Without Manual EntrySee guest lifetime value, room nights, ADR and dues on every profile, filled from the folio, with top guests, companies and agents a click away. Guest Segments and Email Campaigns for HotelsBuild guest segments from real stay data and send hotel email campaigns that always respect do-not-email, with every send recorded.