Hotel CRM guide

Guest, Corporate and Travel Agent Profiles

Keep corporate profiles with branch-wise GSTIN and billing terms, travel agent commission, and one guest history across every hotel.

You see every party that books your rooms in a profile built around how they pay.

Guests

Each guest has one record across all your hotels: stays, room nights, ADR, dues, preferences, ID and a GSTIN if they want input credit. A stay at one property shows up when they book at another.

Companies

A corporate group has a parent with branches.
Every branch holds a separate GSTIN and billing address, which decides the GSTIN printed on the invoice.
Each branch sets whether it settles at the desk on check-out or on account, by statement, later.
That choice is made when the company is created, and every booking for it follows it automatically.
Its bills are kept on the company ledger as invoices carrying due dates.

Travel agents

Agents bring business and earn commission. The commission arrives as a bill from the agent, is matched in your accounts against what your records say is owed, and is paid in the payment run. Nobody types a percentage into a folio.

OTAs

An OTA is a party as well, with its own label and terms, so the desk dropdown looks the same whether you pick a company or a channel.

Other Hotel CRM guides

Hotel CRM Built on Your Front Office DataHotel CRM software that reads the guest, company and agent records your front office already keeps, with no import and no double entry. Hotel Sales Pipeline for Enquiries and LeadsTrack hotel enquiries on a sales pipeline board by stage and value, and close each lead only by recording whether it was won or lost. Complete Guest History on One TimelineEvery guest interaction in date order — stays, invoices, complaints, phone calls, messages and meetings — on a single page. Guest Lifetime Value Without Manual EntrySee guest lifetime value, room nights, ADR and dues on every profile, filled from the folio, with top guests, companies and agents a click away. Guest Segments and Email Campaigns for HotelsBuild guest segments from real stay data and send hotel email campaigns that always respect do-not-email, with every send recorded.