Maintenance & Lost and Found guide

Lost and Found and Guest Damage Charges

Record lost property with a full chain of custody, and charge verified room damage to the guest folio with photo evidence and approval.

Lost and found

Every item is logged with who found it, where it went and who handled it next. Valuables are held for the set period, and disposing of anything needs a manager's approval.

Damage

Damage is reported with a photo, verified, approved and then posted to the guest's folio — so a charge at check-out comes with evidence.

Other Maintenance & Lost and Found guides

Maintenance Tickets With Response DeadlinesLog a fault from the front office or straight from the room on a phone, and track it to repair with a deadline set by severity. Preventive Maintenance and Public Area ChecksSchedule recurring maintenance rounds and public-area checks with QR codes on the wall, so missed areas are visible the same day.