Maintenance Tickets With Response Deadlines
Log a fault from the front office or straight from the room on a phone, and track it to repair with a deadline set by severity.
A dripping tap reported at 10 am should not still be dripping at night. Every fault in Oristelo has an owner and a deadline.
How a ticket moves
- Raised from the desk, or from the room on the housekeeping phone.
- Given a category and a severity — the severity sets how many hours your engineers have.
- Assigned, worked on and marked fixed.
- Checked again by housekeeping before it is closed.
Rooms out of order
A serious fault can take the room off sale. The tape chart shows it, and the room only comes back once a supervisor has re-checked it.
Turnaround reporting
See hours to repair, hours to close, late tickets, failed re-checks and cost by category for the last 30 days.