Booking Confirmation Emails Guests Can Reply To
Send booking confirmation emails on your letterhead from an address that reaches your desk, with every email kept on the log.
Every guest gets a proper confirmation in your hotel's name, whether the booking came from your front office, your booking page or an OTA.
What the email includes
- Stay dates, room plan and what the plan covers.
- Price and cancellation policy.
- How to pay.
- Your logo and footer.
Replies go to a real person
Replies land in your front office's shared inbox, or with the agent who made the booking if they have a personal address. "Can I check in at eleven?" gets a human answer, not a bounce.
Did the guest receive it?
Each email — what went out, the recipient, the time, delivered or bounced — is in the activity log with everything else. When a guest says it never came, you look and know.
How mail is sent
A sending service dispatches mail on a schedule, using a verified domain, in your hotel's name and with your reply address.