Online Reputation Management for Hotels
Our team monitors your guest reviews on the OTAs and online, replies on your behalf in your voice, and reports what guests keep mentioning.
Guests read reviews before they read your rates. A slow or careless reply costs bookings.
What it is
A managed service delivered by people: our team looks after what guests say about your hotel online, so your managers can stay with the guests in front of them.
What our team works on
- Monitoring reviews on the OTAs and review sites where you are listed.
- Replies written in your hotel's voice, thanking happy guests and answering complaints calmly.
- Escalation — anything serious is passed to your manager quickly instead of being answered blindly.
- Themes — a regular summary of what guests praise and what they complain about, so you can fix the cause.
Good to know
The review sites covered, response times and fee are agreed with each property — ask us for a proposal.